1.Is there a way to be notified when certain products are restocked?
Yes! If a product is out of stock in your desired size you will see a green “notify me” tab on the left side of the screen. Click it and you may enter your email address to be notified if that item in that size becomes available again. You can also call our store to be added to a call list to receive a phone call! Also a great way to stay in the know about new arrivals and restocks is to become a fan on our Facebook page and follow us on Instagram.
2.Can you deliver to a PO Box?
Yes we do ship to PO Boxes via standard shipping, NOT express shipping.
We do not ship to APO/FPO or DPO addresses.
3.What should I do if I never receive my order?
Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact our Customer Care Team with the order number and we’ll be happy to help.
4.What does one size mean?
One size (OS) means that the item only comes in one size that is made to fit a range of sizes.
When in doubt, feel free to contact our Customer Care Team for assistance on finding the perfect fit for you!
5.Will I be charged a customs tax?
Customs taxes vary by country and will be charged according to the local customs policies. If you were required to pay a customs fee, please contact our Customer Care Team for further assistance.
6.I didn’t receive my order/shipping confirmation email
You should receive an order confirmation email within a few minutes of placing your order, and a shipping confirmation email within 2-3 business days after being processed. The exceptions are orders placed during a weekend, which may not ship until the following Monday.
If you don’t receive either email within those timeframes:
Start by checking your spam folder.
If you use multiple email addresses, make sure you’re checking the right inbox.
Still nothing? Drop us a message via our official email address: [email protected] and let us know and we’ll look into it for you.
7.Are there any coupons or promo codes I can use?
Sign up for our email newsletter and keep an eye out on our homepage as we are always featuring awesome campaigns, some of which do have coupon codes.
You can also check our homepage for the latest deals!
8.Can I exchange it for a different size/ item?
Yes, we do accept exchanges. If you find it not working right for you we can exchange it for you if the size/item you requested is available, you can email us for more detailed information.
9.How do I contact you regarding a business inquiry?
For all business inquiries please contact our business email address at [email protected].
10.Can my order be delivered internationally?
International ordering through themobstore.us is currently unavailable while we work on enhancing the international ordering process. International ordering will be available